Return & Refund Policy
Last updated: September 12, 2026
At JUPODD, we want you to feel confident when placing an order with us. If something is not right with your purchase, the following policy explains how cancellations, returns, and refunds are handled.
Cancelling an Order
If you change your mind after placing an order, please contact us as soon as possible at service@jupodd.com.
We can consider cancellation requests as long as the order has not yet entered processing, fulfillment, or shipment.
When a cancellation is successfully approved before shipment, the amount paid for the cancelled order will be returned to the original payment method.
Once a package has been dispatched, we are unable to cancel it. However, after delivery, you may submit a return request if the order meets the eligibility requirements described below.
14-Day Return Window
Eligible purchases may be returned within 14 days from the date of delivery.
To be accepted for return, an item should:
- Remain unused and in its original condition
- Include the original packaging and included components
- Have valid order information or other proof of purchase
- Meet any additional product-specific return requirements disclosed at the time of purchase
A return should not be shipped until it has been reviewed by our customer support team.
To start a return, contact:
Please include your order number, the item you wish to return, and the reason for the request.
Our team will provide the applicable return instructions and return destination.
Please do not send a product directly back to the manufacturer or to the sender address printed on your original parcel, as these locations may not be authorized to receive customer returns.
Return Shipping & Restocking Fees
Where the customer is responsible for return shipping, the applicable return shipping charge will only be applied once for the same approved return shipment.
JUPODD does not charge a restocking fee for eligible returns.
If a return is related to an incorrect, damaged, defective, or materially misdescribed item, please contact our support team before arranging shipment so that we can review the circumstances and provide appropriate instructions.
Refund Review
After an authorized return reaches the designated return location, the item may be inspected to confirm that it meets the applicable return conditions.
Once the review has been completed, we will notify you of the outcome.
If your refund is approved, it will be processed back to the original payment method used for the purchase.
Although we process approved refunds as promptly as reasonably possible, the date on which the funds appear in your account depends on your bank, credit card issuer, or payment service provider.
Refund Not Showing?
If we have confirmed that your refund was issued but you cannot yet see the funds, please allow for your financial institution's normal processing time.
You may also:
- Review the original payment account used for the order.
- Contact your card issuer or payment provider to confirm whether the refund is pending.
- Check with your bank regarding its refund posting timeframe.
If the refund still cannot be located after completing these checks, contact JUPODD Customer Support at:
Please include your order number so we can locate the transaction more quickly.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, you receive the wrong item, or the product is materially different from what you ordered, please contact us promptly.
Send an email to service@jupodd.com with your:
Order number
Brief description of the issue
Relevant photos or video, where appropriate
This information helps our team review the problem and determine the appropriate resolution.
Please do not dispose of or return the affected product before receiving instructions from JUPODD.
Return Destination
JUPODD does not use the original parcel sender address as a universal return address.
The correct destination depends on the order and return request. For this reason, you must obtain return instructions from our customer support team before sending a package.
To request the correct return address, contact:
Packages sent to an unauthorized address may not be received or processed correctly.
Contact JUPODD
For questions about cancellations, returns, refunds, or an existing return request, please contact:
Store: JUPODD
Legal Company: Hebei Junqu Trading Co., Ltd.
Website: https://jupodd.com/
Customer Support: service@jupodd.com